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Covid-19 Customer Updates and Travel Advice
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What is the refund policy due to Covid-19?

We will refund the full cost of your ticket back and the £10 administration charge will be waived. This policy will be in place until 25 March 2021.

Any bookings made in the Summer 2021 timetable (26 March 2021 - 17 October 2021) will be subject to a £10 refund administration fee - unless under normal circumstances where a cancellation fee is waived e.g. disruption to service. 

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