There are unexpected no show charges being applied to my invoice. What should I do?
All block bookings have been transferred into our new booking and ticketing platform. When a commercial block booking has not been cancelled in the system prior to the sailing departing, the system will automatically apply a no-show charge which is included on your invoice. This has been automatically applied in error. These charges are not applicable at this time, and your account will be corrected.
We will be reviewing all relevant accounts, you don't need to contact us, as we'll do this automatically. We'll be checking the invoice and issuing credit notes for incorrect invoicing. Where we have a query, we'll contact our customer directly. We will then re-invoice without the no-show fees. We expect this will take two weeks to process - and in the meantime, we are working on a resolution.