I have made my reservation but cannot see my eTicket in my inbox?
In the first instance, double check your spam folders. It may be that your eTicket has been delivered there, particularly if our email address has not yet been saved. Alternatively, log onto your online account, where your ticket will be available.
If you still have difficulty with seeing or accessing your ticket, please call our Customer Engagement Centre on 0800 066 5000. Opening hours can be found here.