Skip to main content

FAQs

Disruptions

Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.

List for Disruptions

Weather disruptions

Weather disruptions : Find out more

Technical disruptions

Technical disruptions : Find out more

Service Status icons and what they mean

Service Status icons and what they mean: Find out more

Staying Informed

Staying Informed: Find out more

Your guide to sailing disruption information

Your guide to sailing disruption information: Find out more

Are customers affected by disruptions eligible for compensation?

Are customers affected by disruptions eligible for compensation?: Find out more

I have requested a refund. It has not yet been processed. However, my cancelled service is being reinstated, and I would now like to travel.

I have requested a refund. It has not yet been processed. However, my cancelled service is being reinstated, and I would now like to travel. : Find out more

I would like to travel on a reinstated service, but have already received my refund.

I would like to travel on a reinstated service, but have already received my refund. : Find out more

How do I cancel my booking and request a refund?

How do I cancel my booking and request a refund?: Find out more

Gourock Diversion

Gourock Diversion: Find out more

Customer FAQs - Arran Service diverting from Ardrossan to Troon

Customer FAQs - Arran Service diverting from Ardrossan to Troon: Find out more